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Archive | January, 2022

RevereWareParts customer service highlights for the week

We get a lot of requests for help from people that buy from us and people that don’t; we are happy to do what we can for everyone.  Here are some highlights from the week or answering people’s questions.

Mildred was curious on how to restore the shine on the outside of her tea kettle.

Thank you. Very helpful. Bar Keeper’s Friend brought
the sheen back!

—–Original Message—–
From: RevereWareParts Customer Service

Hi Mildred,

See our care guide; there is information there specifically about cleaning the outside of the kettle.

https://www.reverewareparts.com/information-product-manuals/care-and-cleaning/

Peter

Jeff had a lid with a broken off screw.

You folks are awesome, thanks so much.

From: RevereWareParts Customer Service

Hi Jeff,

See our page on this repair:

https://www.reverewareparts.com/information-product-manuals/knob-repair/

On that page you’ll find the specifications for the screw you need. We don’t sell them; you’ll have to
procure one from your local hardware store.

Peter

Andrea was inquiring about the Revere Tapster.

Thank you for the information!

From: RevereWareParts Customer Service

Hi Andrea,

This is the only information I currently have on our website about the Tapster:

https://www.reverewareparts.com/how-to-make-beer-elegant/

Peter

Eileen needed a new lid.

Thank you so much. I will look into that.

Eileen

RevereWareParts Customer Service wrote:

Hi Eileen,

Since Revere Ware stopped being produced in 2018 by the latest owners Corelle Inc,
new lids are no longer available. But there is a very robust market for used lids on eBay.
You can find a nice frequently updated and sorted list of Revere Ware lids available there
by size here:

https://www.revereware.org/lid.html

Peter

We’ll try to answer any question you have.

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Use caution with Revere Ware aluminum disc cookware

We’ve previously recommended Revere Ware’s Tri-Ply cookware, because it does a good job of spreading the heat on the bottom of the pan.  The Tri-Ply cookware came in two varieties, one with the aluminum sandwiched between the two layers of stainless steel that are part of the cookware, and one with an aluminum and stainless steel disk attached to the bottom of the cooking vessel.

We were previously aware of rare occurrences where the aluminum disc would fall off, spilling out molten aluminum.  These seemed like on-off rare occurrences.  However, more recently we’ve been receiving more and more reports of this phenomenon.  Here is the latest:

This only seems to affect the aluminum disc types.  Because molten metal pours out when the disk falls off, there is a danger of series burns, and damage to stoves, counters, and flooring.

It isn’t clear why this seems to be happening more now, or whether it has always been a problem and we are just hearing about it more now.  It is possible that as this cookware ages and is exposed to repeated use, something may be happening to the materials that allows this to happen.

In the case above, the use wasn’t extreme in any way:

It was a electric stove on medium/ high heat boiling water. the pot was steaming boiling  when i went to dump the water in the sink  i hear something hit the floor  i thought it was water but it was liquid metal  the melted the flooring.  The bottom was still some what attached.

Given everything we know about this type of failure, I would caution anyone using this type of Revere Ware cookware as it may no longer be safe.

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Best of RevereWareParts Blog: October 2010 How We Make Cookware Parts

Sometimes people mistake us for a big company and get upset when our parts aren’t perfect.  So coming across this article from 2010 it seems like a good reminder of how and why we do this.

About one out of every several hundred customers that buys a lid/cover knob from us complains that it didn’t come with a screw.  The reason is that, as far as we can tell, Revere Ware pot/pan covers had a permanently attached screw since day one.  I think the 0.3% of people who have covers where this is not true probably have a non Revere Ware cover that someone put a Revere Ware knob on, or their screw broke off and their lid was retrofitted to use a separate screw, as we outline here.

This issue is valuable as it highlights the process we have been going through to create replacement parts for Revere Ware cookware.  It seems that replacement parts have not been available from Revere Ware (now World Kitchen LLC) since 1986, according to World Kitchen’s website.  This has created not only a lack of parts for customers, but lack of unused parts for us to model ours after.

To create replacement parts, we attempt to find a wide enough sample of the cookware and parts to represent all possible variations that exist out there in the world.  It is not always easy and often times all we can find are parts that are well used and not exactly in their original shape.

With knobs in particular, there is a wide variation in the length of the screw and the actual knobs themselves have had at least 10 variations over the years, some with metal inserts, including aluminum and brass, some without, and with varying depths of screw holes.  With handles, there seems to be slight variations in hole separation.

Overall, if the number of complaints about problems is any indication, we’ve done a pretty good job; we receive about 2 or 3 complaints for every hundred parts we sell.  In many cases, a little bit of do-it-yourself effort, like widening holes in the metal part of a handle, can solve the problem.

Probably the largest hurdle and the reason people are upset when their parts don’t fit, is that we are often confused with the Revere Ware company, and as such, people expect the parts to work perfectly, unaware of the trouble we have had to go through to actually create suitable replacement parts.  While our name helps people understand exactly what we provide, people seem to skip past the numerous disclaimers on our site that we are not affiliated with the Revere Ware company or brand.

So, just to clarify, we are not the company that made the cookware and we have had no help from them in creating these parts.  You can find World Kitchen LLC, which owns the Revere Ware brand, here.

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The USPS has done great this holiday season

I am happy to report that we haven’t had a single lost or detoured package over the last two months.  And by all indications, the delivery times are pretty close to the revised 3-5 day window for first class mail.  Compared to the 2020 holiday season, 2021 shipping with the USPS went really well.

I don’t track UPS and Fedex as closely, because we rarely ship using any service other then that USPS.  But I can tell you that for the last couple of months, we’ve personally experienced a lot of delays with orders from Amazon; perhaps as much as 25% of our orders haven’t made their expected delivery day, and we’ve had a few that were very significantly delayed, and two that never showed up.  Compared to Amazon, the USPS comes out very much smelling like roses.

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Regarding order changes

TL:DR

We can’t add things to an order as we don’t store payment information and order cancellation isn’t always possible.

The Whole Story

A few times a month people request changes to orders placed through our website, such as adding an additional item, canceling and order, or changing the quantity of an item.  For a couple of reasons, order changes are not simple, and are not always possible.

For starters, we use a fulfillment contractor to ship our orders.  The orders placed on our website are then transmitted to our fulfillment contractors system and an order is created in their system.  Sometimes, an order is fulfilled quickly after it is placed and is added to a bin of outgoing orders.  When this happens, it is nearly impossible for them to dig through a large collection of packages and pull out a single one.

And sometimes it is just bad timing.  You place an order and 10 minutes later request cancellation.  We check our customer service email two hours later but the order has already shipped. 🙁

So when someone requests a cancellation, we do contact our fulfillment contractor and request cancellation, but about 20% of the time, the order is already in the outgoing shipping bin, or has shipped, and cancellation isn’t possible.

This also applies to requests to reduce the quantity of something in an order, for instance when you accidentally order two of something not realizing it was already in the cart; we’ll happily do that if we can, but it isn’t always possible.

Second, we chose long ago not to store payment information to reduce the exposure of that information being stolen should our website be hacked.  When you order from us, we simply pass your credit card information on to our merchant processor and never store it.  But that means if you ask us to add an item to your order (to combine shipping), we can’t, because we have no way of charging you for it.

When someone wants to add items to an order, we typically just cancel the original order (see above for limits on this) and ask the customer to place a new order for everything they wanted.

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The best of RevereWareParts blog: May 2010 dishwasher test

In spring of 2010 I decided to do a test to see how well Bakelite held up in a dishwasher.  If you want to preserve your Bakelite, best to wash by hand.

Bakelite Dishwasher Test

Previously, when figuring out whether Bakelite was dishwasher safe or not, I had to rely on my own anecdotal evidence, far from scientific. Finding that less than satisfying, I decided to perform my own test to see just how well Bakelite held up in the dishwasher.

The test was simple; I attached two Bakelite handle halves to the dishwasher rack with zip ties, one on the top rack, and one on the bottom.  In our household, we do about a load of dishes each day, so it is safe to say that the number of washes is about equal to the number of days in the dishwasher, within a few percent.

After two months, or 60 washes, I began to notice a little bit of fading and dulling of the shine on the Bakelite. Below is what the handles look like after six months, or 180 washes.  The darker/shinier handle is the unwashed (new) comparison.

Clearly, the Bakelite has suffered as a result of washing in the dishwasher.  There was no difference between the top rack and bottom rack; both suffered equally.

I can now say with great confidence that you should refrain from putting your cookware with Bakelite parts into the dishwasher.

 

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