Sometimes people mistake us for a big company and get upset when our parts aren’t perfect. So coming across this article from 2010 it seems like a good reminder of how and why we do this.
About one out of every several hundred customers that buys a lid/cover knob from us complains that it didn’t come with a screw. The reason is that, as far as we can tell, Revere Ware pot/pan covers had a permanently attached screw since day one. I think the 0.3% of people who have covers where this is not true probably have a non Revere Ware cover that someone put a Revere Ware knob on, or their screw broke off and their lid was retrofitted to use a separate screw, as we outline here.
This issue is valuable as it highlights the process we have been going through to create replacement parts for Revere Ware cookware. It seems that replacement parts have not been available from Revere Ware (now World Kitchen LLC) since 1986, according to World Kitchen’s website. This has created not only a lack of parts for customers, but lack of unused parts for us to model ours after.
To create replacement parts, we attempt to find a wide enough sample of the cookware and parts to represent all possible variations that exist out there in the world. It is not always easy and often times all we can find are parts that are well used and not exactly in their original shape.
With knobs in particular, there is a wide variation in the length of the screw and the actual knobs themselves have had at least 10 variations over the years, some with metal inserts, including aluminum and brass, some without, and with varying depths of screw holes. With handles, there seems to be slight variations in hole separation.
Overall, if the number of complaints about problems is any indication, we’ve done a pretty good job; we receive about 2 or 3 complaints for every hundred parts we sell. In many cases, a little bit of do-it-yourself effort, like widening holes in the metal part of a handle, can solve the problem.
Probably the largest hurdle and the reason people are upset when their parts don’t fit, is that we are often confused with the Revere Ware company, and as such, people expect the parts to work perfectly, unaware of the trouble we have had to go through to actually create suitable replacement parts. While our name helps people understand exactly what we provide, people seem to skip past the numerous disclaimers on our site that we are not affiliated with the Revere Ware company or brand.
So, just to clarify, we are not the company that made the cookware and we have had no help from them in creating these parts. You can find World Kitchen LLC, which owns the Revere Ware brand, here.
No comments yet.