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Archive | RevereWareParts.com

What we’ll put up with for our Revere Ware

A customer’s Mom loved her Revere Ware and for years put up with a broken handle by using a rubber band to hold it together.

Then she found us and replaced the handle.

She writes:

The part you sent fit PERFECTLY and took me less than 5 min to install. The rubber band was to make fun of my mom who had it like that for 10 years  😉 Thx so much! 🙏🏽

We love a happy ending. 🙂

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USPS is still having issues

It has been an interesting few months for, well, everything, including USPS mailings.  Here is some of the oddities I’ve seen in the last month:

  • Packages having random delivery time delays
  • Packages that are marked as undeliverable and sent back to us despite having the correct address
  • Letters that take a month or more to arrive just within California
  • An international package that sat for over two months in the Port of LA waiting for international transport
  • Deliveries to the correct address on the wrong street or the wrong address on the correct street

Just a reminder to be patient as shipments from us may not arrive in a timely fashion due to these issues, or may not arrive at all.  Check the tracking which you’ll get with our shipping confirmation email to see what is going on.  If it says delivered, check with your neighbors to see if they received it by accident.

Just understand that we aren’t the USPS and probably have less of a chance of finding a mis-delivered package than you do by talking to your neighbors, mail carrier, or local Post Office.  Please exhaust your local options before expecting us to re-ship your order.

If your order is ultimately not delivered, don’t worry, we’ll do everything we can to make it right.

 

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Insight into the cyclical nature of our business

For years, we’ve seen a sales cycle that peaks around the holidays, and troughs in mid-summer.  Everything associated with our business follows this same cycle, so we are pretty sure it represents the level of interest people have in finding replacement parts for their cookware, and not something else.

And then there is this year, the blue line above.  May was our best month we’ve ever had in 11 years, by a significant margin.

My best guess has been that the holidays bore an increase of sentimentality, which caused people to want to refurbish their Revere Ware, or perhaps do it as a gift for a loved one.  I’d also assumed that the increase in sales we are seeing in the last few months is because people have more time on their hands, and are doing things they have long put off.

In casual conversation with my mother yesterday, a very astute woman and practicing certified public accountant, I mentioned the cyclicality of our sales to her.  She immediately came up with the idea that the current sales increase is driven by the fact that people are cooking more now.

That sure make a lot of sense.  People do cook some pretty prominent meals during the holiday months, and people are preparing their own food more now, as we well know.

I tried to find studies about cooking at home (or restaurant sales) versus time of the year, but was unable to find any data to back up the new theory. Still, I like it better than my last theory. 🙂

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Things are getting back to normal

Our sales continue to be substantially higher than the same period last year.  Because Amazon.com has been limiting restocking shipments for all but essential items, we were starting to get worried about our inventory running out; we began the pandemic lockdown with about 3 months of inventory for normal volumes we expected this time of year, and some of our parts inventory were getting thing.

Amazon did start allowing some restocking of non-essential items, but in the last few weeks, we were very limited in what we could send; we only managed to get a few part numbers that were close to being exhausted restocked and could only send a small amount of each item.

That all changed last week when, without receiving any official notice, we discovered that there were no longer limits on the restocking of any of our parts.  We’ve managed to ship a considerable amount of inventory to Amazon.com now that should bring us back to our 2-3 month stock level targets.

We’ve also continued to frequently restock our fulfillment center that serves orders made from our website.  You should have no trouble getting our items from either source.

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Sales so far in May – Wow

We previously noted that our April sales were considerably higher than the typical April, and more in line with a month around the holidays, our busiest time of year.

Well so far May is on track to be even bigger than April and overall one of our biggest months of the last year.

With all the talk of economic reopening in the news over the last week, our sales seem to indicate people are still at home and looking for things to do.

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We’ve added Puerto Rico to our shipping destinations

After a customer request, we have added Puerto Rico as a shipping and billing option.  We’ve hesitated to add countries other than the US and Canada to our shipping destinations because configuration and rate selection must be done separately for each country. Puerto Rico however gets the same US domestic shipping rates so we were able to add it to our US domestic shipping zone, which made things a lot easier.

However, because Puerto Rico falls in a grey area where it isn’t really a separate country than the US, and it isn’t a state, there is one quirk; when you select Puerto Rico as the “country”, it doesn’t show any selection for the state, and you have to manually add Puerto Rico as the state, in addition to it being the country.

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Christmas in April

For 11 years now, we’ve seen the same cyclical pattern in sales; interest peaks around the holidays (as do sales) and is at it’s slowest in mid-summer.

But this year, due to the coronavirus, we are seeing a lot of interest in typically slower months; sales in April are about 30% higher than a typical April and almost reached that of our typical December.  And much of the increase is due to sales from our website rather than on Amazon.com, likely due to the increased lead times that Amazon.com has been quoting for delivery.

We aren’t alone in this; Etsy reported a doubling of sales last month.

So it looks like people are making good use of their time at home.

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Business in the time of coronavirus update

Stock levels

Orders from our website continue to ship without issue and we are able to keep the stock at our fulfillment contractor at sufficient levels.

Amazon.com has opened up the ability to send restock for non-essentials, but they have placed limits on restocking shipments on items they consider to sufficiently stocked, which are levels below what we prefer.

We have always tried to aim for a 3-months supply on hand with Amazon.com when we plan restocking shipment quantities;  we typically check stock levels once a month, it typically takes a month for items to get into stock, and that gives us an extra month buffer in case of issues (like a global pandemic).

Now it seems they really only want you to have a months inventory on hand, so they limit incoming inventory until the stock levels are below something like a 30 day supply, and they limit the amount you can send.  The bottom line is that some of our Amazon.com listed items may end up out of stock over the next month or two.

Shipping speed

As anyone that has been buying from Amazon.com over the last two month knows, the prime shipping landscape has changed dramatically.  While some items are shipping faster now than a month ago, for many items, delivery is still quoted at two weeks or more, and many items take 1-3 weeks to arrive. The upside is my children are learning to be more patient. 🙂

Shipments from our website on the other hand typically ship the next business day and are for the most part sent USPS first class mail.  In normal times, the quoted delivery time for first class mail to anywhere in the US is 1-3 days. The USPS is now quoting 3-4 days for this service, which is still not bad.

So if you order from our website, you will pay a little more for shipping, but will get it there faster.

USPS delivery

But beware that there is an increased incidence of mis-delivery by USPS postal carriers.  I’ve experienced this personally with packages and letter mail delivered to the wrong address on our street or the wrong street entirely, and we’ve had customer reports of missing packages.  I suspect this is due to some USPS personnel calling in sick for personal safety reasons, and being replaced by personnel less experienced with a particular route.

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Microsoft doesn’t like us, part II

We took another stab at adjusting our email system settings to get Microsoft to play nice, but they continue to reject emails from our server to any of their email systems – outlook.com, hotmail.com, msn.com, and probably others.

We will continue to try to figure out why they are rejecting our email server, but in the meantime, we created a Gmail customer support email to use for customers that get their email through Microsoft.

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