Believe it or not, we run our own email server, and have been for 20 years or so. There are benefits to running ones own email system, such as flexibility and privacy, but it comes at a price; namely keeping up with all manner of attempts at hacking the system, and, once in a while, one of the major email providers decides our email server is no longer safe. Last month it was the AT&T system that stopped accepting emails from our server. This time it is Microsoft.
Microsoft isn’t presently accepting emails from us from any of their email domains (msn.com, outlook.com, hotmail.com). We’ve contacted their support for such things and while they have pointed us at a page that lists best practices for email servers that communicate with them, we are unable to find anything that seems awry, they won’t tell us specifically what the problem is, and they say “we are not a candidate for mitigation” of the problem.
We reviewed our mail logs since the beginning of the year and have sent a whopping 30 or so emails to any of the Microsoft email services, which means we definitely aren’t a source of spam email.
We’ll continue to try and figure out what the issue is. In the meantime, please be aware that if you are contacting us from one of those domains, you may not get a reply from us, or you might not receive order confirmations from our system.
Ah the joys of being a small independent business.
Please feel free to tell Microsoft you are unhappy with them blocking email from us. 🙂