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Why we don’t have a customer service number


Every once in a while we get someone who is a little upset that we don’t have a customer service phone number.  I thought I would take this opportunity to explain why we don’t.

We tend to answer customer service emails within a few hours; often at night and on weekends; we often answer in minutes.  We provide copious amounts of help for things unrelated to our sales, just to be helpful to the Revere Ware community.

Our business is small by every measure.  We serve a very niche market, and provide our parts (and information) as much as a service to the dedicated Revere Ware enthusiasts, as we do because it is a viable business.

As small as we are, hiring someone to sit by the phone to wait for the occasional call (I would guess a few a week if we did have a number listed) is out of the question.  We simply can’t afford it.

That leaves a couple of options:

–> Have an office phone that us answered when someone happens to be in the office.  I can imagine that nothing can be more frustrating than having a customer service number when you need help, but not being able to reach someone.

–> Use a personal mobile phone for such support calls.  Who among us wants to give out their personal number, and risk getting calls at 3am from someone that happens to be in a different time zone?

Neither of these solutions are very satisfying.  So we choose not to list a customer service number, and just do the best job we can promptly and thoroughly answering support emails.

But perhaps the best reason not to offer customer service by phone is that it isn’t nearly as useful and efficient as email.  With email, you can send photos and screen shots. With email you can cut and paste exact error message.  Email is simply a much better medium for the kind of support our customers need.

We hope you understand.  You can contact us using our contact form.

24 Responses to Why we don’t have a customer service number

  1. M. lee May 10, 2019 at 9:51 am #

    I need a mailing address as I have written a letter that has been returned.

    • RevereWareParts May 10, 2019 at 10:18 am #

      At one time we did list our mailing address, and there is a story to why we don’t list our mailing address anymore. We had quite a few people send us old parts that we did not have replacements for, which caused us to incur postage to send back. We also had people sending us checks to order parts by mail, which we are unable to handle; our system only accepts orders from our website. It became enough of a problem that we decided to remove our mailing address from the website.

      However, if you do contact us using our contact form, you will see that the signature in our email reply does have our mailing address.

    • JOHN L Holton December 4, 2021 at 12:36 pm #

      I boiled some old coat hooks in one of your pots. My wife said it might have lead in it now. If so how can I clean it.


      • RevereWareParts December 4, 2021 at 12:57 pm #

        We actually aren’t the cookware manufacturer. We sell replacement parts they stopped selling years ago.

        The melting point of lead is 621.5 degrees F. The water would not have gotten anywhere near hot enough to melt any lead in them. A good cleaning with soap and water would remove any possibly residue that might have rubbed off.

  2. Judy Rankin November 25, 2019 at 10:52 am #

    Good Day! I have only used Revere Ware for 53 years, My Mom starting using it when she married in 1945 and Revere Ware always made a wonderful and life long gift. I am in need of a screw on the handle of my 4 cup saucepan. Can you help? I only need one screw and cap. I tried to find a replacement at Ace Hardware…no luck. I thought of buying a Revere ware pan at Goodwill, but the thought dismanteling a perfectly usable pan for one screw doesn’t seem right.
    Thank you for producing solid and useful cookware used by millions…it does seem to last forever. Although it rarely needed replacement, it was purchased by many to continue to tradition of quality cookware.
    Thank you for your help.

    • RevereWareParts December 31, 2019 at 7:51 am #

      We don’t sell individual screws as our screw and barrel nut combination isn’t compatible with the original Revere Ware ones. Take a look at this hardware set, it sounds like it is the one you need with a 4 cup sauce pan. But make sure your sauce pan has the M, L, or XL handle size (you can find the dimensions for all of them on the product pages here) as there is one small size handle that the set won’t work for.

  3. Nathaniel December 31, 2019 at 7:11 am #

    I’m looking for some replacement handles for Health craft traditional pots I bought them in 1989 they don’t have a model number they are call traditional. NeedPots and frying pan handles Saw your handles on Amazon I’m a prime member if you have the handles can you supply the parts number so I can order them from Amazon

    • RevereWareParts December 31, 2019 at 7:47 am #

      Our parts are only guaranteed to work on compatible Revere Ware cookware. We don’t supply any part for Heath Craft pots.

  4. Nedra Bottieri July 16, 2020 at 6:30 am #

    Hello, I have a 2 quart pan that I left on the stove too long. The water that was in the pan completely evaporated and left the bottom of the pan black. What do you recommend to clean with? I am so upset….one of my favorite go-to pans
    Thank you for your help,
    Nedra Bottieri

    • RevereWareParts September 8, 2021 at 12:14 pm #

      The black at the bottom of the pan is probably burnt hard water deposits. I would give it a good soak with vinegar and scrub periodically with a nylon brush while the vinegar is still in teh pan. To finish I would scrub well with a green Scotch Brite pad and then polish with Bar Keepers Friend.

  5. Karen Mauchamer February 18, 2021 at 11:30 am #

    I just wanted to let you know that I have a set of Revere Ware that was a wedding gift for my parents in 1951. The patten number is 2363973 – they are over 69 years old. The entire set stills looks good and cleans up like new. They are wonderful pots and pans.

  6. Rebecca Adams September 8, 2021 at 11:28 am #

    I am interested in learning if the bottoms of the copper/stainless pans can be made flat again?
    I now cook on a glass surface and the pots move around a lot due to being uneven.

    • RevereWareParts September 8, 2021 at 12:12 pm #

      Not that we know of unfortunately. I’ve tried myself a number of times and was unsuccessful. Revere Ware, due to it’s tendency to warp even just a little, isn’t a good fit for glass top stoves.

  7. Boni Mcgann January 21, 2022 at 10:14 am #

    I am looking for a lid that has a zig welded handle on lid my broke off

    • RevereWareParts January 21, 2022 at 10:27 am #

      We don’t sell any lids. You can repair a broken off lid screw as we outline here.

  8. Terry Morris July 19, 2022 at 12:11 pm #

    Dear Sirs-

    I own one of your little steel saucepans, with a lid and a black plastic handle. “Revere Ware” is stamped onto the copper bottom of the pot. The amount in the pot filled to the brim is about 20 oz. I have used this pot everyday for years to make green tea every day.

    Several days ago the handle separated from the pan. I showed the pot to somebody familiar with metal work. They told me that the handle was attached to the pot by spot welding. I can still see three little holes on the pot, and these holes line up with the little protrusions on the handle. The pot and handle are otherwise in good shape.

    Is it possible for me to have this pot’s handle safely reattached to the pot so that it can be safely used to make tea in it?, (i.e. no metal poisoning) If so, please let me know what sort of welding process can safely be used.

    • RevereWareParts July 20, 2022 at 6:46 am #

      See our page on that type of repair. The bottom line is that you can find someone to fix it for you but it isn’t simple.

      • Tony king November 25, 2022 at 5:45 pm #

        Is it safe to buy Revere ware off of the Internet from a customer I’m just curious it’s just a simple question that I wouldn’t know but please answer.

        • RevereWareParts December 16, 2022 at 9:00 am #

          We have not heard of any issues buying used Revere Ware from any source. Revere Ware was not knocked off as far as we know, meaning, if it has a Revere Ware stamp on the bottom, it is almost certainly genuine.

  9. laurie peterson February 14, 2024 at 10:05 am #

    hi.. i have a qt. saucepan.. the handle has broken off, also the pan knob is no longer there. i would like to get a replacement for this one quart pan. i am assured this would be a free replacement. thank you..Laurie

    • RevereWareParts February 14, 2024 at 10:44 am #

      Sadly the guarantee has gone the way of the brand, which is, no more. The brand was discontinued in 2018 and the brand owner no longer provides any support at all.

  10. laurie peterson February 14, 2024 at 10:08 am #

    free placement for a one quart pan, missing the knob on the lid, and the handle. thank you

    • RevereWareParts February 14, 2024 at 10:43 am #

      So Hopeful. 🙂

      Sadly, we aren’t the cookware company, and as such, they no longer exist as the brand was discontinued in 2018.

  11. Bruce Murphy April 15, 2024 at 3:46 pm #

    Is it possible that the metal clad on the bottom of the Revereware quart pan can be reattached

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