In addition to the reasons we don’t have a customer service phone number, (in short, we don’t have an office staff to answer the phone) people often wonder why we don’t post our mailing address.
When we first started 10 years ago, we did. However, we often got unwanted mail.
For one, people often sent us their old broken and worn parts to see if we had a replacement. In many cases, we didn’t, and, because a worn part is better than no part, we felt obliged to send the part back, for which we had to pay the postage. In almost all cases, pictures will suffice to identify a part; sending one by mail is completely unnecessary.
Another problem was people sending their parts to us as a return without first contacting us. Sometimes, customers think a part won’t work because of a simple problem, like this issue with old lid knobs losing their nut insert. By not posting our mailing address on our website, customers must first contact us, and much of the time we are able to solve a problem, avoiding an unnecessary return.
However, if you really need our mailing address for some reason, just contact us. Our reply with have our address in the signature.
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