Last week we did an update of the key software that runs our website and store to bring it up to date with the latest security patches. Unfortunately this caused an issue that prevented orders from being sent to our fulfillment contractor, which we discovered this week on Independence day. Our website operators believed they fixed the issue the following day.
As of Friday we thought the orders had not been shipped, but we discovered today that the orders have been shipped, but our system has not been getting the shipping acknowledgements, and thus has not been sending out the emails to inform customers their order has shipped, and the tracking information.
To those with outstanding orders, we apologize for the inconvenience this is causing. We are working to get this resolved as quickly as possible.