Last week we did an update of the key software that runs our website and store to bring it up to date with the latest security patches. Unfortunately this caused an issue that prevented orders from being sent to our fulfillment contractor, which we discovered this week on Independence day. Our website operators believed they fixed the issue the following day.
As of Friday we thought the orders had not been shipped, but we discovered today that the orders have been shipped, but our system has not been getting the shipping acknowledgements, and thus has not been sending out the emails to inform customers their order has shipped, and the tracking information.
To those with outstanding orders, we apologize for the inconvenience this is causing. We are working to get this resolved as quickly as possible.
Still can’t order. Website is requesting shipping information on a free shipping order. There is no place om the form to enter ANY shipping information . So it won’t accept the order. Really crappy set up !
We closed our store back in 2024. Somehow the setting on our site for store closure got turned off and it was accepting orders again, in error.
I have refunded all the payments received just now. Sorry for the inconvenience for anyone that placed an order. I turned the store closure back on and for good measure disconnected our payment processor so this won’t happen again.