We stand behind our products and will replaced defective parts. Please contact us BEFORE sending parts back for replacement as in some cases we will not require defective parts to be returned to us.
FAQ Categories Archives: Purchasing our parts
I payed using PayPal and didn’t receive an order confirmation
About 1 out of every 100 orders made using PayPal returns a failure status to our software even though the charge goes through. We have caught almost all of these problems by making sure every PayPal payment notification we get has an associated order notification with it, but we have missed a couple. If your PayPal payment did go through but you did not receive a order confirmation email, please don’t hesitate to contact us to investigate.
Do I need to create an account to place an order?
Creating an account is optional. The benefit of creating an account is that your personal information including name and address, are saved in our system for future orders. Note however that we do not save payment information such as credit cards numbers, to better insure the safety of your sensitive information.
I am having trouble ordering from your website
People occasionally report problems with placing orders on our website. Unfortunately, it is often impossible for us to help because people simply say “I am having trouble ordering from your website” which doesn’t provide enough information for us to diagnose a problem.
If you are having a problem ordering from our website, please contact us and give us as much information as possible, such as exactly where in the ordering process the error occurred, what the exact error message you got was, and what you’ve tried to do to work around it.
I didn’t receive an order confirmation
Unfortunately people occasionally enter an incorrect email address when placing an order. An order placed with an incorrect email address will clealy not get you an order confirmation email. When we see an order confirmation email bounce back to us, we will try to correct the email address if an obvious misspelling is present (like hotmale.com instead of hotmail.com) but beyond simple errors like that, we will have no idea what your correct email address is.
If you didn’t received a confirmation email and want to make sure your order was placed, please contact us (and enter your correct email address).
How much is shipping?
Shipping is calculated in real-time depending on what you order, so it is difficult for us to specify exactly what shipping will be before an order is placed.
Generally, for one or two items shipping ranges from $2.50-$4.00 when shipped via USPS. If you want to know exactly what your shipping will be, you can assemble an order and see the exact shipping cost before you have to enter any payment information.
My order was incorrect
We strive to ship every order perfectly, but sometimes do make mistakes. If you received the wrong parts or parts were missing from your order, please contact us to let us know. We will get the proper parts shipped ASAP. We are committed to insuring that every order perfect and customer is satisfied.
Why don’t you store my credit card?
While some might consider it convenient if we stored your credit card information for easier ordering in the future, we consider the security of our customers data to be very important and therefore don’t store any credit card information in our database.
Why don’t you offer customer service by phone?
As a small business, we keep our costs low to be able to offer parts for sale as inexpensively as possible. As such, we do not have the staffing level necessary to offer customer service by phone and offer customer service only by email through our website. We do our best to answer questions promptly and usually do so within several hours.
Why don’t you accept orders by phone or US mail?
We are a small business and have tried to keep our costs reasonable as we grow and continue to offer a wider selection of parts. As as small business, we do not have the staffing to provide phone order service or the extra effort required to process orders by mail.