Just a reminder to our customers or potential customers that we do our best to provide good customer service.
If a product arrives damaged, we will replace it.
If a shipment fails to arrive, we will ask that you work with the Postal Service to locate it, and it that doesn’t work, we will replace it.
If a part fails and you weren’t abusing it, we will replace it.
If you are having an issue installing or using one of our parts, we will do our best to help you, and if that doesn’t work, we will take it back for a refund.
If you have a question, even one that isn’t related to one of our parts or won’t result in a sale, we will do our best to answer it. However, we do shy away from giving marital advice.
The only thing we ask is that you give us a chance to solve your problem before giving up (and leaving us negative feedback), and that you are kind in your communications.
I wish more people who purchase products online would expect good customer service (and hold businesses accountable when they don’t provide it). If everyone did that, businesses that didn’t provide good customer service would not survive.